With a forward-thinking leadership team in place, a nine-hospital nonprofit health system in Ohio set out to accomplish two critical goals simultaneously: enhance patient safety and reduce physician documentation time. Regard's Proactive Documentation platform — which reviews all the data in the EHR to recommend diagnoses, surface critical clinical context, and generate a draft note for the physician — proved to be the solution for both.

Key results (over a nine-month period)

• 8.5% reduction in physician time spent writing notes
• 10% reduction in overall physician time spent in chart review
• Improved patient safety through caught errors and surfaced clinical insights

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The challenge

As physicians spent more time reviewing charts and documenting information in the EHR, burnout had reached a tipping point. Leaders wanted to streamline documentation, but they did not want to cut corners and compromise patient safety. Catching discrepancies in medication reconciliation was a top priority — and so was ensuring accurate diagnoses and up-to-date clinical notes.

The solution

The health system partnered with Regard to close the gap between its vast clinical data and actionable insights — improving patient safety and reducing documentation time at once.

How Regard works

• Review. Regard reviews the entire medical record for every patient.
• Insights. Regard catches errors and recommends diagnoses to ensure a complete patient view.
• Drafts. Regard updates the note in real time before the physician sees the patient.

How Regard reduces physician burnout

• Scans years of patient data in seconds, surfacing the most critical and relevant insights
• Automates clinical documentation using real-time data
• Promotes more face-to-face time with patients

How Regard improves patient safety

• Uncovers hidden clinical insights so physicians don't unknowingly overlook undiagnosed conditions, vital context, and medications
• Catches errors and recommends diagnoses to aid best-practice clinical decision-making
• Ensures quality documentation for care continuity

Driving adoption with clear expectations and champions

Health system leaders set clear expectations for providers around adopting the technology — framing it as something that would ultimately benefit them personally and promote better patient care. With Regard's one-on-one training, physicians were able to ask questions, provide feedback, and use the solution to address specific workflow challenges. A physician champion advocated for hospitalist buy-in and leveraged their own positive experience with Regard to drive higher clinician engagement.

The results

During a nine-month period, the health system saw an 8.5% reduction in physician time spent writing notes and a 10% reduction in overall physician time spent in chart review — all from the enhanced productivity associated with Regard's tool and strategies.

Looking ahead

The health system's data science team will collaborate with Regard to dig more deeply into the technology's impact on physician documentation time and chart review. With upcoming product releases and high clinician engagement, that work will provide an early and reliable window into Regard's return on investment as the product continues to evolve.

In conclusion

Through its partnership with Regard, the health system learned it must take three steps to truly move the needle on reducing physicians' administrative burden:

1. Acknowledge the impact of physician burnout and commit to improving the physician experience.
2. Identify a physician champion who can engage clinicians and boost buy-in.
3. Partner with a vendor that understands clinical workflows and advocates for physician empowerment.

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Ready to see how Proactive Documentation enhances patient care and protects hospital revenue? Request a demo